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‎10-01-2026 10:27 AM

HP Recommended
Product: HP OfficeJet Pro 9720e Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP printer 9720e seems to be correctly configured, I see it as connected, I see the correct cartridges level, the paper lavel, ...
The print operation starts and finishes without any error message ... but the printer doesn't print anything !

 

Category:
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1 REPLY 1

‎10-01-2026 08:24 PM

HP Recommended

Hi @toio 

First check that printer is doing proper operation by sending a Test page report.

 

Print a Printer Status Report to find general information about the printer.

  • On the printer control panel Home screen, touch Menu

  • Scroll to Utilities > Tools > Reports > Status Reports.

Touch Printer Status Reports > Print.

 

  • ferRX_1-1790907722179.png

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

_

https://support.hp.com/it-it/document/ish_9621380-9781792-16

@ferRX / I am a volunteer posting answers.

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