The printer is no longer connected to the wireless network

[NN_17]

Hello

The printer is no longer connected to the wireless network.

Any attempt to connect shows a message box that says "network features have been disabled, contact your netwrok administrator or the oerson who set up the printer" (that would be me).

I've read up on the case and could not find any clear solution that works.

In addition, I can't access the network through settings menu because it displays the same message.

Reset in settings did not change anything.  Help please.

[Nal_NR]

Hi @NN_17 

Welcome to the HP Support Community. 

I'd be happy to help you! 

Let's start off by performing a Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

Let's try these steps here to uninstall and reinstall the printer software:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

Now click on this link: and install the updated printer software.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

You may also refer to this document for further assistance. 

I hope this helps. Let me know how it goes for further assistance. 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.