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Locked

‎08-20-2023 05:19 AM

HP Recommended
Product: HP Smart Tank 520 All-in-One Printer

Driver issue

Category:
1 REPLY 1

‎08-22-2023 10:14 AM

HP Recommended

Hi @Pr96,

 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

 

- Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy)

- Error messages (if any) on the unit.

- When was the last time you were able to print?

- Were there any changes made to your printer or router recently?

- May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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