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Locked

‎07-10-2023 12:41 PM

HP Recommended
Operating System: Microsoft Windows 11

Good day to all,

I have a problem with printer: HP LaserJet Pro MFP M28w.

It is connected to same Wi FI as computer,  HP Smart app is ready (in green) , all should be OK.

But printer is not responding, and not printing. All documents are sent to the print queue.

Please advice, what should I do, that to fix that?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2023 10:47 PM

HP Recommended

Hi @Jurga,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you made any changes to your printer software or OS, update the drivers. Click here

 

You may also perform steps from this document if required. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎07-12-2023 10:47 PM

HP Recommended

Hi @Jurga,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you made any changes to your printer software or OS, update the drivers. Click here

 

You may also perform steps from this document if required. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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