The printer is not responding (not printing) HP LaserJet Pro MFP M28w

[Jurga]

Good day to all,

I have a problem with printer: HP LaserJet Pro MFP M28w.

It is connected to same Wi FI as computer,  HP Smart app is ready (in green) , all should be OK.

But printer is not responding, and not printing. All documents are sent to the print queue.

Please advice, what should I do, that to fix that?

[Nal_NR · Accepted solution]

Hi @Jurga,

Welcome to the HP Support Community. 

I'd like to help!

If you made any changes to your printer software or OS, update the drivers. Click here

You may also perform steps from this document if required. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!