-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- The printer is not responding (not printing) HP LaserJet Pro...

Create an account on the HP Community to personalize your profile and ask a question
07-10-2023 12:41 PM
Good day to all,
I have a problem with printer: HP LaserJet Pro MFP M28w.
It is connected to same Wi FI as computer, HP Smart app is ready (in green) , all should be OK.
But printer is not responding, and not printing. All documents are sent to the print queue.
Please advice, what should I do, that to fix that?
Solved! Go to Solution.
Accepted Solutions
07-12-2023 10:47 PM
Hi @Jurga,
Welcome to the HP Support Community.
I'd like to help!
If you made any changes to your printer software or OS, update the drivers. Click here
You may also perform steps from this document if required.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-Moderator
I am an HP Employee
07-12-2023 10:47 PM
Hi @Jurga,
Welcome to the HP Support Community.
I'd like to help!
If you made any changes to your printer software or OS, update the drivers. Click here
You may also perform steps from this document if required.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-Moderator
I am an HP Employee
Question | Author | Posted | |
---|---|---|---|
07-25-2023 02:18 PM | |||
10-01-2019 03:32 PM | |||
12-04-2023 05:43 AM | |||
03-20-2024 09:47 AM | |||
05-07-2024 05:55 AM | |||