The printer is stuck in an repetitive sarting routine. It seems to be a software problem

[GNPF]

My printer is stuck in the staring routine. When switching it on the noise from the mechanical system sounds normal. On the display you see the progress bar of the software starting routine when this one reaches the first 1/3 of the display the display blacks out for a second and the software starting routine begins again. Here the mechanical starting routine is not repeated. I can not reset the printer to factory settings as I am not able to enter the printer menus.

Is there a button short cut which can be used during startup routine?

I have already tried some

#3, #6, left error and cancel X

Non of it was working

Thanks in advance

[Nal_NR]

Hi @GNPF,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear you're experiencing this issue with your HP Color LaserJet Pro MFP M183fw. Let's try to resolve it together!

• Has the printer experienced any recent power surges or interruptions that could have caused this issue?
• Have you tried performing a hard reset by unplugging the printer for an extended period, say 10 minutes, before powering it back on?
• Are there any error codes or unusual lights blinking on the printer when it attempts to start up?

Let's try these steps. 

Power Cycle the Printer:

• Unplug the printer from the power source and leave it unplugged for at least 10 minutes. This can help reset any temporary issues with the printer's startup process.
• After waiting, plug it back in and try turning it on again.

Perform a Hard Reset:

• With the printer powered off, press and hold the "Cancel" button (X) and the "Power" button at the same time.
• Hold both buttons for about 15-20 seconds and then release.
• Try powering the printer on again to see if it bypasses the startup issue.

Check for Paper Jams:

• Even though the printer is stuck in the software routine, check for any paper jams or obstructions in the printer. A hidden paper jam could trigger a system failure during startup, though it may not always display an obvious error code.

Disconnect All USB and Network Connections:

• If there are any external devices connected to the printer, such as a USB drive or network cables, disconnect them and try restarting the printer. Sometimes, external devices can cause the printer to get stuck in the boot process.

• If the issue persists after performing these steps, it's a good idea to contact HP support. It could be related to a deeper hardware malfunction that requires service.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[GNPF]

Dear Elohi

Thanks for your friendly response. I was quite busy and not able to try all your suggestions carefully.

Unfortunately nothing was working.

1. Not to my knowledge.

2. Yes not working

3. The same as normal. Green circular power light, yellow alart triangle with !. But that was normal during system initiation

Power cycle not working 

Hard reset not working

Found now paper jams 

[GNPF]

Printer is connected by wlan so no connection cables

[Nal_NR · Accepted solution]

Hi @GNPF ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!