The printer keeps printing the same items over and over and i can't stop it

[ValinaG]

I have tried to follow the directions, but I am having trouble finding the file explorer on my computer to complete the process. 

[Garp_senchau]

@ValinaG, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Cancel Jobs on the Printer

On the printer control panel, look for a Cancel or Stop button (usually a red X or physical button).

Press it to cancel the current job.

Clear the Print Queue in Windows 11

Press Windows + S, type “Printers & Scanners”, and hit Enter.

Click on your HP DeskJet 2755e.

Click “Open print queue”.

Right-click any stuck print jobs and select Cancel.

If that doesn’t work, continue to Step 3 below.

Restart Print Spooler (Windows):

1. Search services in the search box. Open the service menu.
2. In the list, find Print Spooler.
3. Right-click Print Spooler and click Restart.
   • If it’s stopped, click Start instead.
4. Close the window. Check if the issue persists 

Restart the Printer and Computer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
• Restart your computer to ensure there are no pending software issues.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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