The printer only prints in black and white

[michaelclay]

Hello.
I have had the problem for a long time that my printer only prints in black and white. It cannot be due to the printer cartridges, as test pages are printed in color. This problem occurs on a second PC that is used for printing. The software was completely removed and reinstalled on both PCs. All suggested solutions to the problem were carried out. Can anyone help me further? Thanks in advance

[Kumar0307 · Accepted solution]

@michaelclay, Welcome to the HP Support Community!

If the test pages are printed in color, it means this is a printer driver issue.

Install the printer using the TCP/IP port to resolve this issue:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!