The printer update could not be downloaded

[WD4JRC]

Like many other users that have posted, we have Two identical 9018 printers, both of which are connected to an internet enabled Wifi and our 2 PC computers.  A few days ago, an automatically downloaded software (presumably firmware) update failed with the message "The printer update could not be downloaded". The options are "Retry" or "OK".  Retry will show the update downloading but with same result message.  OK reboots the printers and they are fine (can print or scan) for only a few minutes then they unsuccessfully attempt to download again with the same message.  Printers off and unplugged doesn't work.  Factory reset on one didn't work.  Both printer diagnostics show that they already have the current firmware updates.  Both printers worked just fine for years until this update.  Please assist.  johnrconrady@**bleep**.com

[BuckInNC]

This is persistant issue with these printers and I find it just so aggrivating that we users have to endue HP's inability to provide a workable solution.  I have too much of my own work to do.  I don't have the time to do theirs as well.  Just quite updating until you can figure out a way to make it seamless for the user.  

[hopesmommy413]

I have also done all of the "suggestions" and am still having the same issue. This is very aggravating. 

[sandytechy20]

@WD4JRC 

Welcome to the HP support community.

I understand that you are getting a firmware update error on the printer, I am glad to assist you.

Disable automatic firmware updates from the Front Panel to fix the issue.

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon . 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon  . 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.