The serial number of my OfficeJet Pro 6830 is not recognised

[Eric5748]

I go to add an OfficeJet Pro 6830 to my profile. It is here in my possession but I cannot remember if I ever registered it. I enter the serial number clearly displayed of the back of the device and get the message "Please enter a valid serial number". How can this possibly happen? What can I do to resolve it?

[Irfan_06]

Hi @Eric5748,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with registering your Printer.

Kindly refer to this link to register your printer and let me know if that resolves the issue.

Note: Only use the first 10 characters of the serial number that is at the back of your printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Eric5748]

I went to fill in the registration form. My problem is that the machine was purchased years ago - so long ago that I cannot even remember the year. Does that mean that I can't register the device?

[Eric5748]

Thank you. You have resolved the issue of registration provided HP will accept the date of purchase which, rather than invent a fictional date, I left unaltered. I really can't remember when I bought the machine.

My next problem is getting it to work with the HP software for scanning and printing. For years it did that very well and I rather took it for granted. Then I attempted to stop the device from offering itself as a gateway to my wireless network, a constant irritant because it is so much nearer than my preferred wireless access point. One of the settings that I altered on the device stopped it working with the HP software.

What is the best way to get it working again? I might suggest resetting it to factory settings and configuring it again but you may know a better way.

[Irfan_06]

Hi @Eric5748,

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Eric5748]

I uninstalled and reinstalled the HP Smart app using the link you supplied me. The OfficeJet Pro 6830 entered WiFi setup mode and was configured using DHCP. HP Smart then told me to turn on Bluetooth and allow access when prompted. How do I do that? It certainly isn't obvious from the control panel on the printer?

[Irfan_06]

Hi @Eric5748,

Please follow the above shared steps again if the printer is not in wifi setup mode to connect it to the network.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Eric5748 · Accepted solution]

Thank you very much, Irwin6! I don't know how it happened but the device is now printing and scanning under the control of the computer exactly as it should. Thank you again.

[Irfan_06]

Hi @Eric5748,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support