The wrench icon is missing from the smart app on desktop

[hry21724]

I can't run fix and diagnostics to see why my printer continues to say it's online

[Max3Aj]

@hry21724, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If the wrench icon (Fix & Diagnostics) is missing in the HP Smart app on your desktop, you’re likely using a version of the app where HP has either:

• Moved or removed certain tools (like Fix & Diagnostics), or
• There's a bug or glitch in your specific installation.

Here’s how you can resolve it:

Check for HP Smart App Updates

• Open Microsoft Store → Library → Check for updates.
• Update HP Smart if available.

Reinstall HP Smart (Clean Install)

• Uninstall HP Smart:

Go to Settings > Apps > Installed apps, find HP Smart, and uninstall it.

• Remove leftover files:

Press Win + R, type %appdata%, and delete the HP Smart folder (if it exists).

• Reinstall HP Smart:

Download it fresh from the Microsoft Store.

Try HP Print and Scan Doctor (Alternative)

Since the Smart app is inconsistent:

• Download HP Print and Scan Doctor for Windows.
• Run it to detect and fix common issues with printer connectivity and status.

Check Printer's Network Status

Sometimes, the issue is in network settings:

• Make sure the printer is on the same Wi-Fi network as your PC.
• Print a Wireless Network Test Report: 
  On the printer: Hold Wi-Fi + Info button to print the report.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support