This Company: "Eagles Repair LLC" / "TECH MACWIN (FL)", called me (referred by HP) in a live chat

[Randolph3]

This Company: "Eagles Repair LLC" / "TECH MACWIN (FL)", called me (referred by HP in the on-line chat) after I could not set up my printer 2755e. Unfortunately they talked me into "issues" with my computer that had to be solved in order to connect the printer. Total charge $ 321.00 Please clarify, if you know this company since it seems they are scamming people.

There seems no way to be able to connect with HP.

[Dragon-Fur]

@Randolph3 

Welcome to the HP Community --

Bad news...

Whomever you originally contacted, however you contacted them -- they were not HP.

The phone call was a sneaky way to get you attention and convince you to march into the web of lies.

None of it was HP -- not the site, not the chat, not any of it.

Contact your bank.

It's just another example of a cleverly disguised Scam by rats who took your money and likely did worse if you allowed them to walk around in your computer.

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HP does not support a scam.  Not.  Certainly not.

The Internet is full of presumed good help, and also rats, thieves, and dark corners - very dark and dangerous corners.

Whomever you contacted was not HP.

Repeat >> Contact your bank - ask for help to reverse the charges.

Printer sites pretending to be something they are not can be particularly malicious.

Details...

There are thousands of "support" sites on the Internet.

Every major company, including HP, is plagued by scam sites that promise, beg, threaten, or pretend to be the good guys.

HP Support does not post free-to-find phone numbers on the Internet.

HP Support does not transfer you to scammers and thieves,

HP Support does not threaten, promise, lie, beg, or cajole,

HP Support does not sneak into your computer,

HP Support does not track you,

HP Support does not sell any products to clear your computer of imaginary bugs.

HP Support does not want to sell you security software.

HP Support requires that you submit your online in-Warranty Repair request to the proper channel for your region.

Open website  HP World-Wide Support

Select your region and follow the prompts

HP Instant Ink Support  handles issues and questions related to the Instant Ink Subscription service.

and

Instant Ink Support Website

  Get HP Instant Ink Support

Change Country / Region as needed

Scroll down to find phone contact information

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Fraud - READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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[Urness]

I have been taken in by this company when I too thought I was dealing with HP.  In fact I was transfered to this company by the HP tech who I had been working with to solve a printer issue.  I now have another printer issue and contacted the number I was given for aid.  The number was a call center with a speaker.  He could not help me and told me I would get a return call with a qualified tech.  It has not happened yet as I am writing this.  I now am finally accepting that I have been scammed.  Eagle Repair LLC has a Florida address, i.e. the home base of many scammers.    Shame on HP for allowing this to prey on customers.l  I will no longer trust HP to handle my computer problems.