To print and not fax

[Des-perate]

When I try to send documents to print, I only get the option to fax.  Unplugging and restarting the printer did not help. The driver is up to date.  I don't have a clue what is wrong.  Please, can someone help?

[Max3Aj]

@Des-perate, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're only seeing the Fax option when trying to print from your HP Officejet Pro 8620 on Windows 11. This is a common issue and usually happens when the Fax driver is set as the default printer instead of the actual printer driver.

Let’s walk through the steps to fix this:

Set the Correct Printer as Default

1. Press Windows + R, type control printers, and press Enter.
2. In the Devices and Printers window, look for your printer. You might see two icons:
   • HP Officejet Pro 8620
   • HP Officejet Pro 8620 Fax
3. Right-click on HP Officejet Pro 8620 (not the Fax one) and select Set as default printer.
4. Try printing again.

Remove the Fax Option (Optional)

If you don’t use fax at all, you can remove the Fax printer:

1. In the same Devices and Printers window, right-click on HP Officejet Pro 8620 Fax.
2. Select Remove device.

Reinstall the Full Feature Software (if needed)

If the correct printer doesn’t show up, reinstall the full driver:

1. Go to the official HP driver page for your printer:
   HP Officejet Pro 8620 e-All-in-One Printer Software and Driver Downloads | HP® Support
2. Download and install the Full Feature Software and Drivers for Windows 11.
3. Follow the on-screen instructions to complete the setup.

Try Printing Again

After setting the correct printer as default and/or reinstalling the driver, try printing your document again. You should now see the correct printer option instead of Fax.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support