• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-15-2023 03:21 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283cdw

I'm using a 3rd party toner cartridges that worked perfectly fine until the printer automatically updated the firmware while I was on vacation. How do I fix this problem? I need to print asap and thought maybe I could downgrade the firmware to the previous one, but I can't find the previous one and the printer isn't letting me install older firmware until I replace the toner cartridges. There has to be an easy solution that does not include buying all new toner cartridges!

Category:
1 person had the same question
1 REPLY 1

‎05-15-2023 05:44 PM

HP Recommended

I'm beyond furious about this! My printer is completely bricked unless I go buy HP toner cartridges to replace the perfectly good 3rd party cartridges. If I don't get a resolution on this pretty quickly, it won't be HP cartridges I'll be buying. It will be a new non-HP printer I'll be buying so I don't ever have to deal with this again. Time to start shopping. I've wasted too many hours on this and my business is paying the price for it. 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.