-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Toner cartridges blocked for non-HP chip

Create an account on the HP Community to personalize your profile and ask a question
05-15-2023 03:21 PM
I'm using a 3rd party toner cartridges that worked perfectly fine until the printer automatically updated the firmware while I was on vacation. How do I fix this problem? I need to print asap and thought maybe I could downgrade the firmware to the previous one, but I can't find the previous one and the printer isn't letting me install older firmware until I replace the toner cartridges. There has to be an easy solution that does not include buying all new toner cartridges!
05-15-2023 05:44 PM
I'm beyond furious about this! My printer is completely bricked unless I go buy HP toner cartridges to replace the perfectly good 3rd party cartridges. If I don't get a resolution on this pretty quickly, it won't be HP cartridges I'll be buying. It will be a new non-HP printer I'll be buying so I don't ever have to deal with this again. Time to start shopping. I've wasted too many hours on this and my business is paying the price for it.