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HP Recommended
HP Color LaserJet CP1215 Printer
Microsoft Windows 10 (64-bit)

Hi,

 

I try to get my toner level on my HP Color LaserJet CP1215
I saw this post : https://h30434.www3.hp.com/t5/LaserJet-Printing/HP-Color-LaserJet-CP1215-can-t-find-toner-levels/m-p...

 

I have installed the latest drivers that we can find on hp site

The problem is :
- I don't have the printer systray icon on my windows 10
- I don't find where to download HP toolbox. It seems to be replaced by HP Smart
- HP Smart does not detect my printer (even if all is ok with my printer).

 

Any idea ?

Regards

1 REPLY 1
HP Recommended

Hi @Sybaris34 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand how frustrating it must be to not have a clear way to check toner levels on your HP Color LaserJet CP1215, especially since HP Toolbox is no longer available on Windows 10. 

 

You’ve done a great job installing the latest drivers, and I appreciate your patience.

 

Alternative Ways to Check Toner Levels

 

Since HP Smart does not detect your printer, here are some HP-specific methods to retrieve toner status:

 

1. Print a Supplies Status Page

  • On the printer’s control panel, press OK.
  • Use the Arrow buttons to navigate to Reports, then press OK.
  • Select Supplies Status and press OK to print a page displaying toner levels.

 

2. Check via Windows Control Panel

  • Open Control PanelDevices and Printers.
  • Right-click on HP Color LaserJet CP1215Printing Preferences.
  • Go to ServicesPrint Supplies Status Page → Click Go.
  • This will print a toner level report.

 

3. Try HP Embedded Web Server (EWS)

  • If your printer is network-connected, open a web browser.
  • Enter your printer’s IP address (found in Network Settings).
  • Navigate to Supplies Status to check toner levels.

 

Let me know if any of these methods work for you! I appreciate your patience while we work through this.

 

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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