Toner level on my HP Color LaserJet CP1215

[Sybaris34]

Hi,

I try to get my toner level on my HP Color LaserJet CP1215
I saw this post : https://h30434.www3.hp.com/t5/LaserJet-Printing/HP-Color-LaserJet-CP1215-can-t-find-toner-levels/m-p...

I have installed the latest drivers that we can find on hp site

The problem is :
- I don't have the printer systray icon on my windows 10
- I don't find where to download HP toolbox. It seems to be replaced by HP Smart
- HP Smart does not detect my printer (even if all is ok with my printer).

Any idea ?

Regards

[Hawks_Eye]

Hi @Sybaris34 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating it must be to not have a clear way to check toner levels on your HP Color LaserJet CP1215, especially since HP Toolbox is no longer available on Windows 10. 

You’ve done a great job installing the latest drivers, and I appreciate your patience.

Alternative Ways to Check Toner Levels

Since HP Smart does not detect your printer, here are some HP-specific methods to retrieve toner status:

 

1. Print a Supplies Status Page

• On the printer’s control panel, press OK.
• Use the Arrow buttons to navigate to Reports, then press OK.
• Select Supplies Status and press OK to print a page displaying toner levels.

 

2. Check via Windows Control Panel

• Open Control Panel → Devices and Printers.
• Right-click on HP Color LaserJet CP1215 → Printing Preferences.
• Go to Services → Print Supplies Status Page → Click Go.
• This will print a toner level report.

 

3. Try HP Embedded Web Server (EWS)

• If your printer is network-connected, open a web browser.
• Enter your printer’s IP address (found in Network Settings).
• Navigate to Supplies Status to check toner levels.

Let me know if any of these methods work for you! I appreciate your patience while we work through this.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye