Touch screen on HP Photosmart 5510 not working

[ktgirl]

Trying to set up an inherited HP Photosmart 5510 printer and the touchscreen isn't working.  I read that this may be resolved w a hard reset?  Not sure what to do. 

[Rainbow23]

Hi @ktgirl,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing touchscreen issues with your HP Photosmart 5510 printer.

Please follow the steps listed below for product reset:
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

You may also check the steps in the document from the link: https://support.hp.com/sg-en/document/c01410697 

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rainbow23]

Hi there,

We did not hear from you after I replied to your post that you had created on HP Support Community.

This is a follow up to know if the issue that you were facing with your HP product has resolved. 

If the issue persists or if you have any other queries, feel free to reply to us and we will be more than happy to help you. 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Rainbow23 – HP Support.