Transfer subscription to new printer

[Malraux]

Instant Ink "replace a printer (OfficeJet Pro 8030)" function keeps giving Printer codes XXXX XXXX XXXX XXXX but I get "server error try again soon" continuously . I think I have tried 10 printer codes from the printer which is connected to my network correctly. I removed the printer from my system preferences to reinstall and of course I can't remove this old one from Instant Ink app without cancelling my subscription. Can I install the printer without HP Smart working with Instant Ink subscription app?

[Nal_NR]

Hi @Malraux,

Welcome to the HP Support Community. 

I'd like to help!

We’ve made it easy to transfer your HP Instant Ink plan to a new HP printer.

Follow these steps to keep your account history, rollover pages, and free trial months:

1. Make sure the new printer is HP Instant Ink compatible. If you plan to purchase one, look for the HP Instant Ink logo on the box. For warranty replacements, you will automatically be sent a compatible printer.
2. Do not cancel your current Instant Ink plan.
3. Once you have the new printer, log in to your account at hpinstantink.com and click Enroll/Replace Printer.
4. Then follow the steps to complete enrollment of your new printer.

Important information about cartridges:

• A new set of Instant Ink cartridges will either be included with your printer or you will receive a shipment within 10 business days of replacing the printer.
• If compatible, you can also install any unused Instant Ink cartridges you may have on hand. If not compatible, please send any unused cartridges back in the included recycle bag.
• Any used cartridges you may have will not work in the new printer, so please send them back for recycling.

If the above steps do not help, then this might need one on one interaction with internal HP support.

You may also refer to this document

Hope this helps! Keep me posted for further assistance.
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