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‎09-12-2021 09:33 AM

HP Recommended
Product: HP Laser 107a
Operating System: macOS 11.0 Big Sur

Hey guys,

 

I tried to install the HP smart app on my mac. Then I tried to find my printer via usb.

After waiting a LONG time the app tells me it couldn't find my printer.

After that I tried to setup my printer manually, selected "USB" and then the same message.

I also installed the driver package, but I can't get it to work.

 

Does anyone know whats up here?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-12-2021 12:15 PM

HP Recommended

Hi,

Your printer is not compatible with Mac in general or by the HP Smart app, therefore you cannot find or add your printer.

 

You may find its specifications below, your printer is supported on Windows PCs:

ShlomiL_0-1631470286848.png

 

https://www.hp.com/th-en/shop/hp-laser-107a-4zb77a.html

 

Generally, if you may have an option to return the printer, the HP Laser 107w printer is compatible with Mac computers (wireless connection only, using AirPrint), adding its specifications as a reference too:

https://www.hp.com/id-en/shop/hp-laser-107w-4zb78a.html

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎09-12-2021 12:15 PM

HP Recommended

Hi,

Your printer is not compatible with Mac in general or by the HP Smart app, therefore you cannot find or add your printer.

 

You may find its specifications below, your printer is supported on Windows PCs:

ShlomiL_0-1631470286848.png

 

https://www.hp.com/th-en/shop/hp-laser-107a-4zb77a.html

 

Generally, if you may have an option to return the printer, the HP Laser 107w printer is compatible with Mac computers (wireless connection only, using AirPrint), adding its specifications as a reference too:

https://www.hp.com/id-en/shop/hp-laser-107w-4zb78a.html

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-12-2021 12:38 PM

HP Recommended

Hi Shlomi,

 

thank you for your fast reply!

I will forward your message to my client.

 

Have a nice day!

Was this reply helpful? Yes No

‎09-12-2021 12:54 PM

HP Recommended

You're much welcome @Niklas_.

You too, have a nice day ahead!

 

Cheers

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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