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‎09-11-2016 03:08 PM

HP Recommended
Product: HP C309a
Operating System: Microsoft Windows 10 (64-bit)

Hi I hope someone can help me..

I have not had any problem with my printer for years now since downloading windows 10 several months ago.

 

I have uninstalled and reinstalled the software and drivers several times but still seems to be a communication problem w the system.

I have done that before and it worked.

Suggestions?

Thanks in advance.

 

PS I am not really knowledged on the subject

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2016 07:51 AM

HP Recommended
Hi HevnLgh!
Thank you so much for your response!
I ended up calling a guy in the area who came over for a small fee.
I believe the moral of the story is that my printer is outdated.

Thanks so much 😀

View solution in original post

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2 REPLIES 2

‎09-13-2016 07:25 AM

HP Recommended

Hello @SteveO75,

 

Welcome to the HP Support Forums! 🙂 I see you are running into some issues with your HP Photosmart C309a since upgrading your Computer to the Windows 10 Operating system. 

 

1. How did you update the software and drivers for the printer, using the software CD or download?

 

2. How is the printer connected, USB or Wireless?

 

3. Do you get any error messages?

 

I would like you to start troubleshooting here: After Windows 10 Upgrade, Printer Does Not Print

 

What are the results? Are you now able to print? 

 

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance let me know and I will gladly do all I can to help. If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos".
 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-13-2016 07:51 AM

HP Recommended
Hi HevnLgh!
Thank you so much for your response!
I ended up calling a guy in the area who came over for a small fee.
I believe the moral of the story is that my printer is outdated.

Thanks so much 😀
Was this reply helpful? Yes No
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