Trouble with HP Support Solution 14.0

[mjbj]

We used to have a C5280 last year.  Since then, it has been replaced by a Deskjet 2134.

I might be wrong, but apparently HP Solution Centre 14.0 is not needed?

I have tried uninstalling it from Apps, but nothing happens.  Therefore, it is corrupt.

I think I may need to re-install, and then uninstall?

[mjbj]

Just as an aside, I was not here when the new software was installed.  It llooks as though it was installed on top of what was already on the computer.

That full error message in W10 is:

Parsing error in file: c:\Program Files (x86)\HP|Digital Imaging\bin\hpqsdoc\1033.xml

Can anyone offer an help please?

Thank you.

[mjbj]

Does anyone have any offerings of support as to what to do, please?

Thanks.

[Dragon-Fur]

@mjbj

If you have not already done so...

Create a Restore Point

Download and save the Full Feature Software for the new printer:

DJ2130_Full_WebPack_40.11.1124.exe

(139.6 MB)

If using a USB cable between the printer and the computer, Disconnect the USB cable

Uninstall the existing printer software package(s) from Control Panel > icon view > Programs and Features

Restart the computer and log in

Check Programs and Features AND check Settings > Apps > Apps and Features

Make sure the printer software is "gone"

If not, uninstall the printer "app", Restart the computer and log in

Check the "old" printer in Control Panel > icon view > Devices and Printers

If you find the offending printer, Left-Click to highlight and then "Remove Device" (top ribbon)

Open a File Explorer Window

Navigate to the (Downloads) folder in which the installation package is saved

Double-Click on the package to start the installation 

If using a USB cable between the printer and the computer, Connect the USB cable when instructed

After the software is installed, Restart the computer and log in

Look for the Printer Assistant shortcut icon on the Desktop named for the (new) printer

Need more help?

Scroll down on the Website Suport Software and Drivers page to find videos to show how to install the software...

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

[mjbj]

Thanks.

I will get bacl to you on this soon hopefully.

Bye for now.

[mjbj]

Right, at the moment, the problem I've got is that I have a list of what HP programs there are on here; however, I don't know which relate to the old software.

As obtained from Ccleaner:

HP DeskJet 2130 series Help Hewlett Packard 15/07/2017 8.29 MB 35.0.0
HP Update Hewlett-Packard 26/12/2014 15.4 MB 5.005.002.002
HP Customer Participation Program 14.0 HP 15/05/2017 14.0
HP Dropbox Plugin HP 15/07/2017 3.38 MB 36.0.41.58587
HP Google Drive Plugin HP 15/07/2017 3.38 MB 36.0.41.58587
HP Imaging Device Functions 14.0 HP 15/05/2017 14.0
HP Photo Creations HP 15/07/2017 40.0 MB 1.0.0.22192
HP Photosmart All-In-One Driver Software HP 15/05/2017 14.0
HP Photosmart All-In-One Driver Software 13.0 Rel. 2 HP 15/05/2017 13.0
HP Photosmart Essential 3.5 HP 15/05/2017 3.5
HP Smart Web Printing 4.51 HP 15/05/2017 4.51
HP Solution Center 14.0 HP 15/05/2017 14.0
HP Support Solutions Framework HP 19/06/2016 16.5 MB 12.7.27.15
OCR Software by I.R.I.S. 14.0 HP 15/05/2017 14.0
Shop for HP Supplies HP 15/05/2017 14.0
HP DeskJet 2130 series Basic Device Software HP Inc. 15/07/2017 164 MB 40.11.1124.17107
HP Smart HP Inc. 06/07/2017 75.1.292.0
HP Support Assistant HP Inc. 15/07/2017 48.0 MB 8.4.14.41
Product Improvement Study for HP DeskJet 2130 series HP Inc. 15/07/2017 11.1 MB 40.11.1124.17107

[mjbj]

OK, after trying to do some detective work, by right clicking on items in HP in Start menu, and Open Folder Location it looks as though the following are for the 5200:

Add a device

Help

Product Registration

Product Support Website

Readme

Uninstall.

And also the Solution Centre, which I can't get rid of!

I've done a restore point, and going to Uninstall.  I'll let you know shortly.

[mjbj]

Right I've tried uninstalling the 5200, that didn't work as Solution Centre is still there.  So, then tried reinstalling and then uninstalling.

I've also tried reinstalling the 2134 software.

[Dragon-Fur · Accepted solution]

@mjbj

It has been years since I have used Registry Cleaner software -- if you have already cleaned the registry, I cannot comment on the results.

Each printer package installed on the computer provides its own "Printer Assistant" (formally the Solution Center).  Once installed, the "Printer Assistant" shortcut icon for that printer is added to the Desktop.   In addition, added for at least for some printers:  "Shop for Supplies" shortcut named for that printer

I can offer the following suggestions:

• Download and save (or verify you still have) the Full Feature Software for your new printer
• Download and save a new copy of the HP Photo Creations program:  HP Photo Creations
• Download and save a new copy of the HP Support Assistant program:  HP Support Assistant
• If you have not done so, Create a Restore Point

Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

Open Control Panel > icon view > Programs and Features

Scroll the list and find Printer software packages (new and old)

NOTE:  The names and references are likely different from the titles gleaned from CCleaner -- you may see fewer entries (not as many separate packages listed for each of the printer program suites).

Example of printer programs as listed in Programs and Features (Windows 10 Pro v1703) -- your list will be different:

Right-Click > Uninstall the printer software packages you find in the list

If the standard uninstall procedure fails to remove the software, 

Remove the software using an  uninstaller program.

Fix problems that block programs from being installed or removed

and / or

Revo Uninstaller (Free version)

Uninstall the software packages for the old printer and for the new printer

Next

Uninstall the existing "HP Support Framework" software from Programs and Features

Uninstall the existing "HP Support Assistant" software from Programs and Features

If the uninstall fails to remove the software, use one of the Uninstaller programs

and

Uninstall the existing "HP Photo Creations" software from  Programs and Features

If the uninstall fails to remove the software, use one of the Uninstaller programs

If you have not yet done so, Restart the computer and log in

Open Control Panel > icon view > Programs and Features

Check the list for the software you removed.

If you missed anything, uninstall that package

If you uninstall anything, Restart the computer and log in

Check Windows Updates to ensure there are not new Windows Updates that need to be installed:

Settings > Update and Security > Windows Updates > Check for Updates

If any new Updates need to be installed, do so and then Restart the computer and log in

If everything checks out...

Install the Full Feature Software > 

After the software is installed,  Restart the computer and log in

Although useful, the HPSA is not mandatory...

If you want to use the HP Support Assistant > Install the HP Support Assistant

After the software is installed,  Restart the computer and log in

Install HP Photo Creations Software >

After the software is installed,  Restart the computer and log in

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[mjbj]

Wow !  That's a big solution !  I've only just read this by the way.

I would just like to say thank you very much for bearing with me so far.

I've consciously avoided messing around with any registry cleaners at the moment, as I am well aware of their potential to really mess things up.  I just used Ccleaner to easily provide a list of installed programs, which I know it can do, in order to assist in the process.  When it comes to cleaning browsing cache, temporary files etc, Ccleaner I can thoroughly recommend.

(I'm nothing to do with Piriform).

BTW:  I don't use Revo Uninstaller, what about Geek Uninstaller?

This is obviously going to take a while to work through, and when I get chance (this is a shared computer).  I should be posting back within 12 hours of this message though, hopefully.

Bye for now.