Troubleshoot for Alignment failure

[tamidaisy1]

I continue to receive alignment failure message.  I have shut down the system, cleaned printer heads 3 times and nothing seems to work.  Please help me fix this error.

[TEJ1602]

@tamidaisy1, Welcome to HP Support Community!

If you have performed all the troubleshooting steps from this document HP Inkjet Printers - 'Alignment Unsuccessful' Error Message Displays and the issue still persists, the printer might have encountered a hardware failure.I would recommend you to try our other support options for further assistance. Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

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