Trying to connect printer to computer. Error 0x803D0010. both are connected to Internet.

[lily458]

I put in PIN and it was updating and almost through when I got this error.  Error 0x803D0010.  Does anyone know what this error means?  Printer is connected to Internet, Computer is connected to Internet (Wi-Fi) and I am trying to connect the computer to the printer.

[Raj1788]

@lily458

Welcome to the HP Support Community

To resolve the issue, reset the printer, and then turn off IPv6 through the Setup menu on the control panel.

Step 1: Reset the printer

To temporarily clear the error, reset the printer.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Step 2: Turn off IPv6

Use the control panel to turn off the IPv6 setting.

1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Network Setup, and then touch Advanced Settings.

3. Turn off IPv6, and then touch Yes to confirm.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try connecting the printer to the network.

Keep me posted, how it goes!

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Have a great day!

Cheers:)