Trying to connect to my DeskJet 2700e Series

[Antisocial37]

Hi, so I need help with my printer. I've been trying to connect to my printer through the HP smart app but have failed multiple times. It was my parent's printer before so it's not brand new, I think they had it for two years now.

Every time I try to connect it says Error code -9 or Error code 2, we did change our Wi-Fi a few months ago so it's not connected to the Wi-Fi. Sometimes it pops up saying that our Wi-Fi password is incorrect, but it is the right passcode, we haven't changed it. I've tried on both my phone and computer, but both have failed to connect, and I waited a few days to try again but still won't connect. I put in brand new ink cartridges the first time I tried to connect, but all I know is that it won't connect to the Wi-Fi.

I'm unsure what to do, I've searched up what Error code -9 is as well and never got an answer for it, my parents have tried to get it to connect as well but they said it was a struggle to connect with the first time. I never get past the second part of connecting; it always shows an error code or tells me to try again.

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Please reset the printer wireless following the following resource:

https://www.youtube.com/watch?v=NHq_83JIy4A

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE

Hope that helps!