Trying to print a photo but image is placed too high on the paper

[ElizaZh]

Trying to print a photo on 100x148mm paper on new printer but image is placed too high on the paper - top is cropped and large 1.5cm margin at bottom. I does the same from my macbook and from my phone. I set up the correct paper settings and the heads are aligned.

[Dragon-Fur]

@ElizaZh 

Welcome to the HP English Community --

That is a very small paper -- and, at least when translated to inches / Imperial, it's an odd shape:

3.9 X 5.8 inches

The closer imperial equivalent is 4x6 inches.

If the shape of the original image does not match the shape of the paper, the image might not be placed as (or where) you expect.

Not sure about Mac --

HP Smart - Mobile - iOS provides enough options to select the source (tray) and to "fit" the image to the supported paper size.

Perhaps that will be enough.

General Example - HP Smart - Mobile - Photo Print

HP_Smart_Mobile_iOS_Photo_Print_Options_Color_3

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Message Content References

 User Guide - HP Smart Tank series - 6000, 7000, 7300

Load Paper, Starting on Page 22

Small Paper - Page 29

Tray and Paper - Media Sizes

Media Size (facet)	Letter; A4; Legal; B5; 4 x 6 in; Executive
Media Sizes Custom (imperial)	3.5 x 5 in to 8.5 x 14 in
Media Sizes Custom (metric)	88.9 x 127 mm to 215.9 x 355.6 mm
Media Types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Light/Recycled
Media Weight Recommended (imperial)	16 to 28 lb
Media Weight Recommended (metric)	60 to 105 g/m²
Media Weights Supported, By Paper Path (Imperial)	Plain paper: 16 to 28 lb; Envelopes: 20 to 24 lb; Cards: up to 110 lb; Photo paper: up to 66 lb
Media Weights Supported, By Paper Path (metric)	Plain paper: 60 to 105 g/m²; Envelopes: 75 to 90 g/m²; Cards: up to 200 g/m²; Photo paper: up to 250 g/m²

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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[ElizaZh]

Hey there!

Thank you for your reply!

In Europe we don't use imperial units so 10x15 cm is a standard for a photo and should be the equivalent of the 4x6'' one.

This printer doesn't have a separate tray for the photo paper, you need to adjust the main one to the size of the paper, which I did. It could shrink even more to fit smaller paper than this one.

I have also adjusted the correct size within my printer settings. I tried both from my Macbook and my phone and both times it was printed the same way.

[Dragon-Fur]

@ElizaZh 

You are welcome.

Got it.

10 X 15 cm  (4x6 inches)

The next places to check include the image shape, the paper, and the printer itself.

The following are ideas to consider.

One thing to try if you can spare the ink,

Print a different picture, perhaps in black and white, on plain paper.

Choose a picture that includes just enough detail that you can judge the results.

No need to print a dense, detail packed image.

If that seems like a bit much or a waste of your time, save that idea for later after other checks have been cleared.

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Image Shape

Image shape as compared to the shape of the paper is the Aspect Ratio -- Printing outside of the image's original shape might cause odd cropping but would not necessarily cause the print to start too soon, that is, chopping the top and leaving a margin on the bottom.

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Paper Type, Condition, and Weight

In general, photo paper that is too heavy might (if it worked at all) print "late" -- not the issue this time.

Most printers cannot be fooled into accepting a photo paper setting unless you are actually using photo paper.

The printer supports a variety of paper types, though not all types are supported in all sizes.

Paper at this size is likely photo paper, High-grade paper of this size and type is supported in glossy to 250 g/m².

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Dragon Comments - Rhetorical

Sure, the printer "likes" HP paper -- it should print on high-quality paper of other brands as long as the paper is in good condition and the printer can recognize the print size, type, weight, and print surface (glossy).

Economy or "Brand X" lower quality paper might print or might catch, slip, not print, print odd colors, smudge, or curl. 

Ink is expensive - don't waste ink on cheap, too dry, too damp, curled, or otherwise unsuitable paper.

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Printer

Troubleshooting

The document includes steps to check the paper, clean the print rollers, and Reset the printer.

Item Printer does not pick paper from the input tray

Steps 1-3

HP Smart Tank Printers - 'Out of Paper' displays, printer does not pick paper

Video

Fix Paper Feed Issues | HP Smart Tank 670 720 750 790 6000 7000 7300 7600 Printers

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