Trying to reset the Wi-Fi password on my HP DeskJet 2700e (and reconnect it to home Wi-Fi)

[Federico_S_93]

Hey there, I have been following online tips about this issue (such as the ones here: https://www.youtube.com/watch?v=VD1YaFTaSHs&t=1s). However, despite of finding my printer, HP Smart doesn't manage to go after "Configurazione della stampante / Invio delle informazioni di rete..." in Italian ("Printer prepared" in English, I think). What's wrong? What's missing? Thanks for helping me out with this 🙂

[Nal_NR]

Hi @Federico_S_93,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to connect the printer to the network

To assist better -

1. What is the status of the wireless light on the printer, steady or blinking?
2.  I would like to know, is your router set to work on a 2.4 GHz network or 5 GHz network band?

Meanwhile, try the below steps -

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

-->On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on) 

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2700).

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password to log in.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the printer will have solid blue light if it's connected 

--->then connect your phone back to your network

You may also refer to this document for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Federico_S_93]

Hi Elohi, thank you for helping me out with this.

1. When I turn the printer on, there is no light at all on the Wi-Fi icon. After pressing on ((i)) and (X), the blue light starts blinking.

2. My router works on 2.4GHz.

I couldn't find my printer with DIRECT in the name from the list of available networks. I could find HP=Setup<05_DeskJet 2700 series. Going on http://192.168.223.1/ on the browser, (after a warning message) I could access this page(*) and open the "Rete" tab (it should be "Network", in English).

There I was asked for the printer's PIN (which has a lock icon on its left and it's located inside my printer, under P/N and S/N). well, I have typed the 8 digit PIN, but it keeps saying that it's not correct...

What's the issue? Can you guys see any logs from your side?

(*)

HP DeskJet 2700 All-in-One Printer series

Server EWS (Embedded Web Server)

[Nal_NR]

Hi @Federico_S_93 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @Federico_S_93 ,

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Thanks
Elohi_NR 

I am an HP Employee

[Federico_S_93]

Ok Elohi, I have written to support.hp.com 

Bahut dhanyawad!

[Federico_S_93]

I am adding a few pieces of info, just in case anybody else happens to read this:

once on https://192.168.223.1, I can see Wi-Fi Direct having "Questa funzionalità è stata bloccata dall'amministratore." (which is Italian for "Such functionality was blocked by the admin"... Why so?!?

Despite of that, I can click on the card, open the page "Rete" ("Network" in English, I think), and I am asked to insert the PIN.

Once done so, it always says, "Pin errato. Riprovare", which is Italian for "Wrong PIN. Try again" (despite of me having typed the right PIN).

What's happening?