Trying to set up new printer, asked SN, enter it correctly, told invalid. Stops progress,IS valid

[petert3]

HP 8030e, OS Windows 10 or 11 trying to connect UBS

[A_Gayathri]

Hi @petert3,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering an issue where the serial number (SN) of your HP OfficeJet Pro 8030e is being flagged as invalid during setup, there could be a few reasons behind this. 

Here's a step-by-step guide to troubleshoot the problem:

Double-Check the Serial Number:

• Ensure that you're entering the serial number correctly. Sometimes, confusing characters or mistaking letters/numbers could lead to errors.
• Check if there are any letters or characters that resemble each other (e.g., 'O' and '0', 'I' and '1'). Try entering the serial number again carefully, possibly using a magnifying glass if it's printed very small.

Verify Serial Number Placement:

• The serial number is usually found on a sticker or plate affixed to the printer. Ensure that you're reading the serial number from the correct location and that it hasn't been damaged or obscured in any way.

Firmware Update:

• Sometimes, firmware updates can resolve compatibility issues or bugs related to serial number recognition. Check if there are any firmware updates available for your printer model and apply them if necessary. Update the firmware on an HP printer

Software Compatibility:

• Ensure that the software you're using for printer setup is compatible with Windows 10 or 11. If you're using outdated software, it might not recognize the serial number correctly.

Try a Different Setup Method:

• If you're using a specific setup method (such as through a mobile app or a web-based setup), try an alternative method to see if the issue persists.

Reset the Printer:

• As a last resort, you can try resetting the printer to its factory settings. This will erase any custom settings but might resolve any underlying issues causing the serial number recognition problem.

Refer to this document: HP OfficeJet Pro 8030e All-in-One Printer series

HP printer setup (Wi-Fi Direct)

HP printer setup (HP Smart app)

HP printer setup (Windows built-in driver)

HP printer setup (USB cable)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!