Turn OFF the automatic duplex

[Kristin31]

I want to turn OFF the automatic duplex. In settings I have turned off the box for "Activate the duplex printing mode". And it says it is off. But the prints still come out as duplex. How do I solve this?

[Raj_05]

Hi @Kristin31,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've already disabled the duplex printing option in the printer settings but still experience duplex printing, there are a few additional steps you can take to troubleshoot and resolve the issue.

Printer Properties on Computer:

• Go to your computer's "Devices and Printers" or "Printers & Scanners" settings.
• Locate your HP printer, right-click on it, and select "Printer properties" or "Printing preferences."
• Check the settings in this menu to ensure that duplex printing is disabled.

Print Preferences in Application:

• When you print a document, the application you're using (e.g., Microsoft Word, Adobe Reader) might have its own print settings.
• Before hitting the print button, check the print preferences or properties within the application to ensure that duplex printing is turned off.

Update Printer Drivers:

• Make sure you have the latest printer drivers installed for your HP printer. Outdated or corrupt drivers can sometimes cause unexpected behavior.
• Visit the HP support website to download and install the latest drivers for your specific printer model.

Power Cycle the Printer:

• Turn off your HP printer, unplug it from the power source, and wait for about 30 seconds.
• Plug it back in, turn it on, and try printing again.

Firmware Update:

• Check if there are any firmware updates available for your HP printer on the HP support website.
• If updates are available, follow the instructions provided to update the printer's firmware.

Reset Printer Settings:

• On the printer's control panel, navigate to the settings or setup menu.
• Look for an option to reset the printer settings to factory defaults. This might vary depending on your specific model.

Check for Print Job Settings:

• When sending a print job, make sure the print job settings on your computer match your desired settings, such as single-sided printing.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support