UPD 7.0 getting exception code 0xc0000005

[Scott2021]

I have downloaded the most recent UPD PCL6 driver from HP home page. Its version 7.0.
We are using a solution call HP Access Control (16.8.1) which is a so called pull print solution.
I created a queue on my Windows Server 2016 and created a port. The HP Access Control comes along with its own port monitor.
I assigned the port to the queue and when I open the printer properties I get an error:

Function address 0x00007FFEB9E06402 caused a protection fault. (exception code 0xc0000005)

I have done this installation some time ago with the same version of HP Access Control and there all worked. Unfortunately I deleted that VM. But I believe I had an older version of UPD installed. Server operating system was also WS 2016.

[TiSaRe · Accepted solution]

The current UPD driver seems to have an issue if you assign it to ports like LPT1 or File or 3rd party port monitors like those from pull print solutions.

There seems to be a simple workaround:

If you can access a printer that is in your network, then you can create a direct TCP/IP port and assign it to the queue you are having problems with.

Then you can open properties or any other menu you get this error and then make the changes you would like to do.

You can then re-assign the queue to the port which caused the error.

Alternatively, if you still have an older UPD version and that still is fine for you then you can install the older version.

You should keep in mind though that the older version may not support brand new printer models from HP.

But if you have not the latest freshly released models you should be fine.