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‎01-06-2023 12:12 PM

HP Recommended
Product: HP DeskJet 2132 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

USB Cable will not connect (Used several cables) my HP 2300 series printer  for the newest windows 10 HP software downloads.

Category:
3 REPLIES 3

‎01-09-2023 09:05 AM

HP Recommended

Hi @RetArmy,

 

Welcome to the HP Support Community

 

I understand you need information on your HP DeskJet 2300 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Please refer to the below image:  (12 - USB Port)

 

 

Please refer to this document: HP printer setup (USB cable)

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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‎01-09-2023 01:09 PM

HP Recommended

Thank you for your answer. But, I know where the USB port is and when to connect the cable. It's just that the cable is not being recognized by the printer after it is connected.

 

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‎01-10-2023 02:02 AM

HP Recommended

@RetArmy,

 

Thank you for your response, I really appreciate your efforts. Please try connecting the USB cable to a different PC and check.

 

Also, let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

Was this reply helpful? Yes No
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