USB device not recognized appears continuously in Windows 10

[M172940]

I've installed a new Officejet Pro 9010 on my computer, everything seems to be ok, but in Windows  appears the message "USB device not recognized" each 5 seconds, and also if I disconnect the USB cable the message is continously appearing.

[Jay_G24 · Accepted solution]

Hi @M172940

I'd like to help!

To better assist you - 

What is the size of the USB cable you are using?

Have you tried connecting to a different port?

Try deleting the printer and adding it back again on the devices printer's tab.

Install the built-in print driver for a USB connection with Windows 10 or Windows 8.

1. In Windows, search for and open Control Panel.

2. Click Devices and Printers, and then click Add a printer.

   

3. On the Choose a device or printer to add to this PC window, select your printer, click Next, and then follow the on-screen instructions to install the driver. If your printer is not in the list, continue with these steps.

   

4. Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.

   

5. Click Next.

6. Select Use an existing port (USB001: Virtual printer port for USB), and then click Next.

7. Click Windows Update, and then wait for the print drivers to update.

8. Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

9. Click Next, and then follow the on-screen instructions to install the driver.

10. Disconnect the printer USB cable from the computer, and then reconnect the cable.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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