USB set up for HP Officejet 4500 g510n

[Karen73]

OfficeJet 4500 G510n

Can't get it to print or scan.

Virtual Agent says to download HP Smart.  HP Smart says it doesn't support my printer.

"Setup" can't find my printer.  I'm using USB connection because the wireless feature doesn't connect to my WiFi for some reason.

I've gone through all the steps for resetting router, computer and printer.  "Settings/Devices" shows my printer as being the default printer.  HP Print and Scan Doctor goes through all the diagnostic and shows no problem.  But when it tells me to print a test page.  Won't print it.  Then, says to print an internal test page.  It prints just fine.  Now what?????

[KrazyToad]

@Karen73

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL32439/mp-109545-3/OJ_AIO_4500_G510n-z_Full_Win_WW_140_4... and follow the onscreen instructions

Thank you

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