cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MichaelErlewine
New member
1 0 0 0
Message 1 of 2
85
Flag Post

USP Printer Setup

HP Recommended
HP Laserjet P1102w
Microsoft Windows 10 (64-bit)

I have a new Laserjet P1102w and am trying to set it up on a Windows 10 64bit PC. I have tried several USB cables. I have rebooted, and tried everything I can think of. I don't have Wi-Wi, so I want to use USB. But no matter what support software from HP I use, they cannot find the printer. I have tired the printer turned on and off.

 

The CD that came with it...the computer won't run the software because there is danger of something. or other. I would be glad to hire someone to trouble shoot it. Any ideas?

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
25,684 25,564 1,410 1,482
Message 2 of 2
Flag Post
HP Recommended

@MichaelErlewine

 

Welcome to the HP support community.

 

Where did you download the printer driver from?

Note: Don't connect the USB cable in until prompted during the install.

 

Meanwhile:-

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver.

Click here to download the driver.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation