Unable mto print off a word document

[tomcohen]

I have just purchased an HP 9122e printer. I believe that I have followed the set up instructions. However, I am unable to print off a letter written in Word.  An error message appears that I am not connected to the internet. How do I chweck this?

[Dragon-Fur]

@tomcohen 

Welcome to the HP Community --

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@tomcohen wrote:

I have just purchased an HP 9122e printer. I believe that I have followed the set up instructions. However, I am unable to print off a letter written in Word.  An error message appears that I am not connected to the internet. How do I check this?

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Install the full driver printer software to print a Word document.

Neither HP Smart nor its replacement HP App print this type of file.

You can, if you wish, Export the Word document to PDF --

Both HP Smart and HP App print PDF files.

-- What about? --

Not sure about the "not connected to the Internet" in the direct context of printing a Word document.

Web Services is used to connect the printer to the Internet --

On this printer and when the printer is connected to your network, Web Services is normally enabled.

Once the Printer is connected to the Internet, it is true that some features are added to the printing and scanning environment. 

We can come back to this later if it is necessary.

----------------------

Next,

-- What to do? --

You need to install the printer software...

Oddly, I do not find any software at all in the Software and Drivers for Windows / Windows 10 .

No worries,  the full driver is available in Windows / Windows 11.

Yes, the full driver shows it is rated for Windows 10 32 / 64 bit and Windows 11, too.

Yes, the drivers are the same for the models in this series:   HP OfficeJet Pro 9120e All-in-One series 

Web Page -- Driver Information / Download

HP OfficeJet Pro 9120 series EasyStart Printer Setup Software - Offline Use Only

If needed

Set / Adjust the Operating System / version to Windows / Windows 11

Type:  Installation Software and Full/Basic Driver

Version:  58.2.1857

Operating systems:

• Microsoft Windows 10 (32-bit)
• Microsoft Windows 10 (64-bit)
• Microsoft Windows 11

Release date:  Nov 16, 2023

Download / Save / Install

File name:  HPEasyStart-16.2.4-OJP9120_58_2_1857_Webpack.exe (346.0 MB)

After the software is installed, Restart the computer and sign in.

-- Details / Examples --

===============================

Printer - Full Solution / Full Driver Software

The full driver provides access to the full range of printer features and supports printing from other software (for example, Word).

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features. 
• After the software is uninstalled, Restart the computer and sign in

-- Note --

Should you find uninstalling the printer software from Programs and Features too cumbersome, you may uninstall the full driver from Settings → Apps → Installed Apps → Search for the full driver, for example, a driver including "Envy 6132" or "Envy 6100" in the name.  After the software is uninstalled, Restart the computer and sign in

-- Example -- Settings → Apps → Installed Apps

Settings_Installed_Apps_Programs_Features_HP_2

Short Version...

↓  Hints  ↓

The Offline Use Only, Print and Scan Driver, or similarly named installation web packs can be used in either a network‑connected or USB‑connected environment.

The name of the installation file depends on the printer model and the type of packaging.

This method includes the printer software in the installation package; hence the much larger file size.

You need not answer questions about which driver or type of printer software to select and install.

Using USB?

Be sure to unplug the USB cable between the printer and the computer before loading the software. 

Re-connect the USB cable when instructed to do so, generally near the end of the successful installation of the printer software. 

WebPack Installation package -- Web Page -- Information and Download

HP OfficeJet Pro 9120 series EasyStart Printer Setup Software - Offline Use Only

Restart the computer after the software is installed.

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Next,

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Installed where still supported as part of the full driver printer software
• HP Scan – Shortcut on Desktop named for the printer model

OR

• HP Scan Assistant – Installed on those printers that no longer provide the Printer Assistant
• HP Scan - Shortcut named for itself

AND / OR

• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

-- Optional --

Printer Assistant shortcut → Print, Scan & Fax → Tab Scan > Manage Scan to Computer → Enable

Or

HP Scan Assistant shortcut → Tab Scan → Manage Scan to Computer → Enable

Example - Windows - Full Feature Software - Installed

HP_Printer_Assistant_HP_Scan_Assistant_11

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet 9122e All-in-One Series  

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