• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-06-2020 04:27 AM

HP Recommended
Product: Pavilion g7
Operating System: Microsoft Windows 10 (64-bit)

I recently upgraded my HP Pavilion G7 laptop (i.e. Notepad) OS from Windows 7 to Windows 10.  I am now trying to get my laptop to print remotely to my HP Envy 7640 4-in-1 printer, which is hooked up to my PC, like prior to the installation.  The error message that I am getting is "Driver unavailable".  After multiple attempts, even after downloading the HP Setup and 'adding new device' (a.k.a. printer; which was also under current device, which I had identified as the printer before), the "Driver unavailable" message still occurs. 

Given that both my laptop/notepad and printer are both HP, is there not a downloadable driver available that is compatible with Windows 10?  Do I need to manually have a driver installed from a disc onto my laptop?  HELP!  

 

 

1 person had the same question
1 REPLY 1

‎05-06-2020 05:14 AM

HP Recommended

Hi

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267

 

Typically...

HP ENVY 7640 e-All-in-One Printer series Full Feature Software and Drivers

40.13 105.9 MB Apr 16, 2019 Download
HP ENVY 7640 e-All-in-One Printer series Basic Driver
40.13 54.4 MB Apr 11, 2019 Download
HP Universal Fax Driver for Windows
2.0.166.5287 14.4 MB Feb 28, 2020 Download
HP ENVY 7640 e-All-in-One Printer series Firmware Update
1830A 34.2 MB Aug 3, 2018 Download
HP ePrint Software for Network and Wireless Connected Printers
5.5.118.22560 31.2 MB Sep 18, 2017 Download
HP Easy Start Printer Setup Software
11.0.4498.30 9.2 MB Mar 24, 2020 Download
HP Print and Scan Doctor for Windows
5.3.1.004 9.2 MB Apr 6, 2020 Download

 

Hope that helps.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.