Unable to Install Printer via Network

[johnburress]

Hello All,

I am attempting to install my HP Envy 7640. I noticed there is another "solved" forum post related to this issue. However, I have tried the recommendations from that forum and nothing has worked.

So far I have done the following:

1. Used the HP Scan Doctor. It identified the software I need to install the device. I go through the steps of downloading the software. I launch the installer and when it gets to the point to connecting a new device wirelessly. I recieve the following error:

2. I tried running the installer as an Administrator.

3. I checked the network setting and its Private. Additionally, I checked the Network Sharing Center and Network discovery is enabled and the box below is unchecked per the other forum. Also, File and Print sharing is enabled.

4. I have uninstalled the printer from the devices and printers and device manager and reinstalled.

5. I have disabled the firewall and attempted the above as well.

6. I attempted to install via Devices and Printers and shows driver is unavailable.

Any help would be greatly appreciated.

[ShlomiL · Accepted solution]

Hi,
Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi

[johnburress]

Thank you so much for your help! I truly appreciate it.