Unable to Register Printer to HP Instant Ink Account - Error Code UA_400_EB000U0422

[LJ134]

I recently purchased an HP printer that was used for about a year by my friend.

My friend had subscribed to HP Instant Ink, and the subscription expired around February 20th of this year.

I am trying to subscribe to Instant Ink myself, but I am encountering an issue where I cannot link my printer to my HP Instant Ink account during the final step.

I have already asked the previous owner to remove the printer from their account, but they are unable to do so due to an error on their end. When attempting to link the printer to my account, I receive the following pop-up message:

"Unable to register printer to the account. A technical issue has occurred. Please select support to get assistance and resolve the issue. Error code: UA_400_EB000U0422."

I would appreciate your assistance in resolving this issue. Is there any way to fix this problem?

Thank you for your help.

[zoey7886]

@LJ134, Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code UA_400_EB000U0422 on your HP Envy 6000 series printer typically indicates a connectivity or configuration issue during the setup process. It may happen if the printer cannot establish a stable connection with your Wi-Fi network, or if there’s an issue with the printer's communication with the HP app or servers.

Here are a few steps you can try to fix it.

Check your Wi-Fi Connection:

• Ensure that your printer is within range of your Wi-Fi router.
• Make sure that your Wi-Fi network is active and stable.

Restart the Printer and Router:

• Power off your printer and unplug it from the power source for about 30 seconds, then plug it back in and power it on.
• Restart your router to refresh the network connection.

Update the HP Smart App:

• Make sure that you’re using the latest version of the HP Smart app on your device.
• Go to your app store and check for updates to the HP Smart app.

Re-run the Setup:

• If the setup process was interrupted or failed, try running it again after restarting both your printer and the app.

Check Printer’s IP Address:

• Ensure that your printer is connected to the same Wi-Fi network as your device running the HP Smart app. You can print a network configuration page from the printer to verify its IP address and connection status.

Disable Security Software/Firewall:

• Sometimes, firewall or security software may block the connection. Temporarily disable these and try the setup again.

Try a Different Device:

• If the issue persists, try setting up the printer on a different phone, tablet, or computer with the HP Smart app.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Regards,