Unable to Setup Officejet Pro 9730

[Fog12]

Hi,

I am trying to setup the printer, I have managed to connect it via wifi but everytime the printer sleeps ( Max awake time is 15mins) when it wakes up the wifi connection is lost and it wont print as its not connected.

I am unable to reconnect it, I have to remove the printer and then go to all the steps again

Also when I want to scan directly to the computer, it says to install HP Scan which I have, but in the software when i try to connect the printer through wifi, it doesnt let me, there is no indication on the Printer whether it tried to connect or not

Please Help!!!

[zoey7886]

@Fog12, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Officejet Pro 9730!  
We're thrilled to have the opportunity to assist you and provide a solution.

Here’s how you can resolve both issues with your HP OfficeJet Pro 9730 Wide Format All-in-One Printer on Windows 11:

Issue 1: Printer Losing Wi-Fi Connection After Sleep

This happens because the printer's power-saving mode might be turning off the Wi-Fi module or your router is not maintaining the connection.

Set a Static IP Address for the Printer

• Open the HP Smart App or access the printer’s Embedded Web Server (EWS) by typing the printer's IP address in a web browser.
• Go to Network Settings > Wireless (Wi-Fi) > Advanced Settings.
• Set a Static IP instead of DHCP. (You can assign an IP that matches your router's range, e.g., if your router is 192.168.1.1, set the printer’s IP to 192.168.1.100).
• Save and restart the printer.

Disable Printer Sleep Mode (or Increase Sleep Time)

• On the printer’s control panel, go to Settings > Power Management.
• Set sleep mode to a higher time (if adjustable) or disable deep sleep.

Check Router Settings

• Log in to your router settings.
• Enable IP Address Reservation for the printer’s MAC address.
• Ensure Wireless Auto-Disconnect (if enabled) is turned off.

Update Printer Firmware

• Go to HP Support and check for firmware updates.

Use a Wired Connection (as a Last Resort)

• If Wi-Fi remains unstable, connect via Ethernet or USB to ensure a consistent connection.

 

[zoey7886]

Unable to Scan Over Wi-Fi (HP Scan Not Detecting Printer)

This might be due to a communication issue between the HP Scan software and the printer.

Verify HP Scan Software is Installed Correctly

• Uninstall HP Scan and HP Smart, then download the latest versions from HP’s website and reinstall.

Check Windows Firewall & Antivirus

• Open Windows Security > Firewall & network protection > Allow an app through firewall.
• Ensure HP Scan and HP Smart are allowed on both private and public networks.

Manually Add the Printer in HP Scan

• Open HP Scan > Click Add Device.
• Enter the static IP address you assigned earlier.

Enable Webscan (Alternative Method)

• Open the printer’s Embedded Web Server (EWS) by typing its IP in a browser.
• Navigate to Scan > Webscan and enable it.
• You can now scan from your browser instead of HP Scan software.

Final Steps

• Restart your printer, router, and PC after applying these changes.
• Try printing and scanning again to confirm the issue is resolved.

Let me know if you need further help! 😊 

Take care, and have an amazing day! 
 

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Regards,