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‎11-28-2016 05:18 AM - edited ‎11-28-2016 05:23 AM

HP Recommended
Product: Envy 5540

UI have tried to add my printer to my computer but have been unable to. The error says the printer does not have a driver. What does this mean and how can I resolve? Thank you

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2016 09:09 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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2 REPLIES 2

‎11-28-2016 09:09 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Tags (1)
Was this reply helpful? Yes No

‎12-01-2016 03:55 AM

HP Recommended
Thank you all working now. Sarah
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