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HP Recommended
Macbook Air
macOS 11.0 Big Sur

I have connected my printer to the wireless network from my iPhone using the HP Smart app. 
When I try to add the printer using AirPrint from my Macbook, I can see and select my printer in the "add printer system menu",  but when I click add (after selecting my printer and selecting airprint) I see the following error: 

Captura de Pantalla 2021-07-13 a la(s) 14.36.53.png

I also try ping to the IP informed at the Network Configuration report from the printer and this happened:

Captura de Pantalla 2021-07-13 a la(s) 16.53.23.png

Can someone help me resolve this? 
Tks!

3 REPLIES 3
HP Recommended

@Gonedar

 

Welcome to the HP Support Community.

 

This Printer does not work with MAC: https://support.hp.com/in-en/document/c06271567#AbT14 (please see under system requirements)

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

HP Recommended

Hi @Betty0610

Thanks for your answer but, according to the printer specifications, this printer is AirPrint compatible. So it should be funtional on MAC under Bonjour protocol. 

Also Apple indicates this printer as compatible with MAC via AirPrint. https://support.apple.com/es-lamr/HT201311

Any other thought that can help me?

Tks!

HP Recommended

From the IP address I see that the Wi-Fi Direct of the Printer is on.

 

Is your Computer connected to the Printer's Wi-Fi?


I am an HP Employee

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