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- Unable to add HP Laser 107W to macbook using AirPrint

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07-13-2021 11:43 AM - edited 07-13-2021 01:54 PM
I have connected my printer to the wireless network from my iPhone using the HP Smart app.
When I try to add the printer using AirPrint from my Macbook, I can see and select my printer in the "add printer system menu", but when I click add (after selecting my printer and selecting airprint) I see the following error:
I also try ping to the IP informed at the Network Configuration report from the printer and this happened:
Can someone help me resolve this?
Tks!
07-16-2021 12:07 PM
Welcome to the HP Support Community.
This Printer does not work with MAC: https://support.hp.com/in-en/document/c06271567#AbT14 (please see under system requirements)
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
07-16-2021 06:37 PM - edited 07-16-2021 07:02 PM
Hi @Betty0610
Thanks for your answer but, according to the printer specifications, this printer is AirPrint compatible. So it should be funtional on MAC under Bonjour protocol.
Also Apple indicates this printer as compatible with MAC via AirPrint. https://support.apple.com/es-lamr/HT201311
Any other thought that can help me?
Tks!