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‎05-06-2021 10:32 AM

HP Recommended
Product: HP LaserJet Pro MFP M225dw
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Purchased this laser jet from someone on a trial basis. I cannot connect the printer to my computer for some reason. System just says connecting.  

 

I also currently own an HP OfficeJet Pro 9018( Covered under warrenty), I'm pretty sure you can have more than one printer. Just thought I'd make mention. 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2021 01:57 PM

HP Recommended

Hello @Jonesa7,
Welcome to the HP Support Community!

 

Is a USB connection being used?
Has this software package "HP LaserJet Pro MFP M225-M226 Printer Full Software and Drivers" been installed, File name: HP_LJ_Pro_MFP_M225-M226_Full_Solution_16079.exe (173.7 MB)?

 

Regards
Andreas

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

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2 REPLIES 2

‎05-08-2021 01:57 PM

HP Recommended

Hello @Jonesa7,
Welcome to the HP Support Community!

 

Is a USB connection being used?
Has this software package "HP LaserJet Pro MFP M225-M226 Printer Full Software and Drivers" been installed, File name: HP_LJ_Pro_MFP_M225-M226_Full_Solution_16079.exe (173.7 MB)?

 

Regards
Andreas

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎05-08-2021 06:10 PM

HP Recommended

Thank you that was the issue and solved the problem. 

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