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Locked

‎03-31-2022 01:43 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 7 (64-bit)

I have the printer already set up via WiFI and have now connected it to my desktop via USB.  I try to install HP Easy Start and get through most of the installation (All information to be sent to HP, Finds Printer, I enter the PIN).  When I get to the screen "Connected printing services" the Accept All button is disabled and it looks like there is a loading wheel in the middle that is half complete.  I can click the button Manage Options, but the Continue button is also disabled.  

 

I end up stuck and can't move forward in completing the installation.  I have checked for windows updates and re-started the computer with no luck.

 

Thank you,

Ben

 

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