Unable to create a print job.. Windows 10 (64 bit)... after latest update

[kdalea]

I have uninstalled all the printers, downloaded the setup software a long with firmware update.  Everything installed properly and the printer device was added, but when I try to print a test page, I get a message "Unable to Create a print Job".  The printer is attached and visible, and I updated the firmware on the printer.  This has to be an issue with the latest update from Microsoft.  All my printers worked just fine before the update.

[MKazi]

@kdalea

Welcome to HP Support Forums. 🙂

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have multiple HP printers (HP laserjet p1006, HP LaserJet Pro P1102w and the HP Oficejet pro 6968 printers). Post the Windows update the printers have stopped printing. I appreciate your efforts in troubleshooting this issue and have certainly done a good job.

I suggest you to uninstall the printer drivers from the root level and then reinstall them. The following steps will help:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• You may download and install the drivers one by one from this HP link: www.123.hp.com
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

You may attempt to print. In case the issue persists then a new user account can be created in Windows and the drivers once again installed in the new user account. To create a new user account, please refer to "Creating a new account" from this HP document.

Hope this information helps. Feel free to let me know how it goes.

All the best! 🙂