Unable to enable Web Services on HP OfficeJet Pro 8600 Plus

[TS151]

Hello,

I have been having issues enabling web services on 8600 printer.  I just keep getting message that web services cannot be enabled.  I tried the following already:

1. Factory reset the printer
2. Used alternate DNS of 8.8.8.8, 8.8.4.4
3. Tried update the firmware using the utility online but it indicated 'Not Applicable' for status which I think means I have the latest firmware.

I have exhausted all possible solutions and none has worked.  Any suggestions as this is very frustrating.

[Betty0610]

@TS151

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[TS151]

Does HP have any resolutions for this?   

[Betty0610]

I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[TS151]

Could it be the latest firmware that is causing these issues.  Your support site is very convoluted and there is no easy way to contact someone directly.

[Betty0610]

It could be. I've sent you a private message with a phone number to call on.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!