Unable to extend warranty on newly purchased HP Smart Tank 790 All-in-One Printer

[Sudhir_Ahlawat]

Last week I purchased  HP Smart Tank 790 All-in-One Printer via HP.com India site.
While placing the order I was offered additional 1 year warranty for 1499/- which I added, however order did not go through during checkout process.
So I tried again with just the printer and order went through, recieved the printer few days back.

However I am now unable to locate the HP care pack for the printer. I go to below URL, it asks for the printer Serial#, It detects the printer, but when I click 'Upgrade Now', it asks for the serial number again. The page is stuck in this loop. Very poor and disapointing experience from hp.

https://www.hp.com/in-en/shop/carepackfinder/ 

Hope someone can help fix this

[Nal_NR]

Hi @Sudhir_Ahlawat,

Welcome to the HP support community.

I understand that you want to extend the warranty on your printer. I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private messages.

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