• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-16-2023 06:43 PM

HP Recommended
Product: HP LaserJet Tank 2504dw Printer
Operating System: Microsoft Windows 10 (64-bit)

The product is HP Laserjet Tank 2504dw and the issue I'm having is that I'm unable to finish the setup in the  HP smart app from the Microsoft store  on win10. When trying to finish the setup all the lights at some point start flashing and the process fails eventually . From there I reset the printer and tried again but I kept getting the same error when trying to finish setup.  I was able to download the drivers and connect it to my computer through the app which worked for printing ,but I don't know if not "finishing the setup to use smart features" will cause issues down the line or if it's actually running correctly. Thanks in advanced

3 people had the same question
1 REPLY 1

‎10-19-2023 11:10 AM - last edited on ‎02-21-2024 12:39 PM by

HP Recommended

@Vgreen420 

 

Welcome to the HP support community.

 

I understand that you are getting blinking lights on the printer, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.