Unable to install DJ_AIO_NonNet_Full_Win_WW_140_404_4

[Crwfrd]

After W10 was updated to build 1903, I get

Fatal error during installation:

MSI.scan 

Error 1325: Favorites is not a valid short file name

whilst running setup\hpzmsi01.exe

[Betty0610]

@Crwfrd

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Crwfrd]

Hello Betty0610,

The solution does not work

X:\hpzmsi01.exe returns error 1325 from MSIScan

Favorites is not a valid short file name

then  MSIInstall() fails error 1603 for |M|SIScan

The installation software needs updating or provide a link to a previous version that has worked for me in the past

[Betty0610 · Accepted solution]

@Crwfrd

Try installing the built-in drivers: https://support.hp.com/in-en/document/c01796879

For scanning, you can try one of these methods:

• HP Scan and Capture app (Windows 10, 😎: Scan documents or photos from the printer or webcam. A full feature print driver must be installed on the computer. For more information, go to Using the HP Scan and Capture App (Windows 8 and 10).

• Windows Scan app (Windows 10, 😎: Search the Microsoft Store for windows scan to find and install this app.

• Microsoft Paint (All Windows versions): Search Windows for paint, and then open the Paint desktop app. Click File or the menu icon  , and then click From scanner or camera.

• Windows Fax and Scan (All Windows versions): Search Windows for fax to open the desktop app, and then click New Scan.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Betty0610]

Let's create a local account and see if you're able to install the software: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

You can download the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[Crwfrd]

The printer works with the basic windows print and scan and HP Scan and Capture also works.

[Betty0610]

I'm glad to hear that. Do get back to us in the future for further assistance.

Have a nice day!:)

[Crwfrd]

I successfully installed All-In-One software on my laptop. On my desktop, I can install all the software without connecting the printer but it fails to complete when I connect the printer. Therefore I'm completely resetting my desktop and re-installing software starting with All-In-One

[Betty0610]

@Crwfrd

Thanks for writing back to us.

Sure, do try that and let us know how it goes 🙂

Cheers