Unable to install HP Officejet Pro 8610/Need to remove file hpvyt13.inf

[tl4675]

Hi.  The hard drive on my computer recently crashed and was replaced.  I am trying to reinstall the printer using a wireless connection, but even after several attempts at uninstalling the printer, removing the drivers and reinstalling the printer, the installation fails.  I receive a message that the computer cannot communicate with the printer through a wireless connection.  The last time I attempted to uninstall, I noticed that the  uninstall was able to remove the driver for the HP Officejet Pro 8610, but was unable to remove the package hpvyt13.inf.  I think this may be the reason the printer is not able to install.  How do I remove hpvyt13.inf?  Thanks!

[Betty0610]

@tl4675

Welcome to the HP Support Community.

Restart the Router, Printer and the Computer in this sequence. Once done, follow these steps:

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!