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‎01-24-2022 09:10 PM

HP Recommended
Product: HP DeskJet 3634 All-in-One Printer
Operating System: macOS 10.13 High Sierra

Unable to install HP Smart app because macOS version 10.14 or later is required; I've updated to macOS Hight Sierra 13.1.2. I show the previous update to 13.1.2 was 10.13.6....so I am not sure what is causing the issue.

4 people had the same question
2 REPLIES 2

‎01-24-2022 10:47 PM

HP Recommended

Hi,

HP Smart is supported on macOS 10.14 or later only, it is not compatible with any earlier OS version.

Please follow below version of HP Easy Start to install the printer on your OS, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi

 

 

 



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‎01-25-2022 09:13 PM

HP Recommended

Thanks for the feedback ShloMil.  I am able to print now...All I needed to do was sync the printer to my router and that did the trick. I definitely appreciated your recommendation and time although my problem was solved once the printer and wireless router were communicating.  I will keep it in my tool box.  

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