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‎10-18-2016 11:34 AM

HP Recommended
Product: Officejet OJ 4500v G510a-f
Operating System: Microsoft Windows 7 (64-bit)

I am trying to install the printer software onto my Toshiba laptop modeal number Satellite Pro A040-C-109 and get the following error messages: This computer does not have the necessary USB software support to allow the completion of a USB installation.  My laptop only has USB3 ports.  I have tried using a USB 2 hub, without success. 

Any help will be appreciated.

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2016 06:09 AM

HP Recommended

Thank you again, I am deeply appreciative of your help.

Lindsay

View solution in original post

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4 REPLIES 4

‎10-18-2016 12:44 PM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-18-2016 02:03 PM

HP Recommended

Thank you so much for this help.  It worked and I appreciate your advice.  I have one more question for you.  Must I go back and rename the usbready file back to what it was or can I leave it as it is?

Thank you again and regards

Lindsay

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‎10-18-2016 10:07 PM

HP Recommended

You are welcome Lindsay.

 

You may leave the usbready.exe file as is, the installation is now completed already..

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-19-2016 06:09 AM

HP Recommended

Thank you again, I am deeply appreciative of your help.

Lindsay

Was this reply helpful? Yes No
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