Unable to install a DJ 2700 Series Printer in Windows 10 Laptop.

[Gautam1949]

 I am unable to install the HP DJ 2778 Printer in my Laptop. I have tried HP smart which comes up with "driver unavailable". I have  tried HP easy start which shows " Script Error" , Driver down load option comes out with an "installation error". I am at my wits end, can any body help?

[Dragon-Fur]

@Gautam1949 

Welcome to the HP Community --

Try / Consider

Install the Full Feature Software / full driver printer software using the "Offline use" Web Pack installation package.

Video

 HP DeskJet 2700 series Printer: Download Offline Copy of Software and Install on Win 10 computer

What else?

If a previous installation has left "pieces" of software scattered about in the File System, while uninstalling the existing printer software, use the "Check and Remove" section steps (included later in this message) to pry those hidden bits out of the system so you can attempt install the printer software.

The following solution is based on clearing / fixing issues that might be encountered when (re)installing the Full Feature Software.

================================

 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

What if?

NOTE: If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft: Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

and...

What if?

If you are having trouble using or installing the software, for example, everything goes along swimmingly and suddenly you see "Driver Unavailable" or other odd installation problems, Add the steps in the Check and Remove Section when uninstalling the printer software.

Check_and_Remove_Section_4

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

User Guide - HP DeskJet Ink Advantage 2700 All-in-One series

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP DeskJet Ink Advantage 2778 All-in-One Printer  

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